At Ken's Service Center, we take pride in offering the best customer experience to Hanover, MD, Columbia, MD and Ft Meade, MD. We strive to provide our customers with the best experience possible each visit.
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Congratulations to Walter Sullivan on his upcoming retirement from Ken's. He has been my service advisor there since Ken's opened at Minstrel Way in Columbia, and a most accurate, reasonable, warm and friendly one at that, even going beyond the call of duty in doing one little nice thing or another. You sense his striving to make you feel as a valued person and customer from the moment you meet him. I will miss Walter there but I'm happy he can enjoy retirement. May God bless him, his family, and Ken's. And I'm glad Ken's continues strong with Ron, the new Steve, and the crew.
Great customer services and excellent workmanship. The management and staff provide excellent insight for customers. Kens Auto service has been my auto service to 20 years.
I cannot say enough amazing things about the team at Ken’s in Columbia. I found myself at the Exxon gas station nearby. When I got a flat tire I went in to Ken’s to see if they may be able to help me as I was stuck with my toddler and newborn. From the moment I stepped inside the team was kind, thoughtful, and courteous. They went above and beyond to help my family. Without an appointment, they prioritize the work. They helped me bring my car over from where we had broken down, assessed any damage, and made a point to find the parts necessary to fix it. They personally went and found the tire I needed, even though they didn’t have it in stock and sent a staff member to retrieve it as soon as possible. I highly recommend their dedicated work and exceptional customer service! I would highly recommend Ken’s service center to anyone. I know that I will come back for any work that I need done in the future. So happy to have found an amazing service center with dedicated and wonderful service technicians.
Came in because of a low tire pressure warning (leak). Had no appointment and needed to be elsewhere in 2 hours. Ron literally saved my day. They were busy but he immediately took care of the problem. Have been going there for years. This shop always does quality work and has fantastic customer service. I highly recommend them.
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